Technical Writer
Background:
Within the Knowledge and Learning Solutions (KLS) department of the Global Customer Support (GCS) organization, the Coagulation, Hematology, Urinalysis & Point of Care Documentation Department provides user documentation for diagnostic devices in areas including hematology, coagulation, urinalysis, blood gas, andSARS-CoV-2 testing.
The list of deliverables includes a wide range of printed and electronic documents, such as User Guides, Quick Start Guides, Online Help, and award-winning User Assistance.
General Information:
Start date: 02.08.2021
End date: 31.12.2021
Extension: On request and showed performance
Work location: RZ Bau 9
Workload: 100%
Home Office: Start on Campus / Load will be discussed in the first weeks
Traveling required: No – could be one or two meetings in Mannheim during the year
Tasks & Responsibilities:
• Writes and updates end user documentation in English for instruments and software, while
respecting project timelines and documentation standards, guidelines, and templates.
• Independently gathers and consolidates the information needed for the technical writing.
Cooperates
closely with the Documentation Manager, project teams, manufacturer, and subject matter experts in
development teams and within GCS (both locally and globally).
• Independently creates and modifies illustrations as required (e.g. photographs, screenshots, and
diagrams) using appropriate software tools, or triggers the creation of illustrations/multimedia (CAD,
photographs, videos) and integrates them into deliverables while adhering to established guidelines.
• Organizes the subject matter expert review of the deliverables produced; documents and implements
their input.
• Collects input for documentation updates and produces these updates in close cooperation with the
Documentation Manager, subject matter experts and project teams.
• Ensures that quality targets, timelines, and regulatory requirements are respected.
• After translation, creates target language versions of deliverables (PDF and electronic).
• Uses knowledge and expertise to proactively contribute to regular updates of documentation tools,
processes, and standards, in collaboration with other documentation departments and relevant
stakeholders.
• Checks documents or topics written by other technical writers, ensuring that terminology and
documentation guidelines have been followed.
Provides feedback to the author regarding the changes
needed.
• Contributes to the continuous growth of product terminology in close collaboration with the terminologist
assigned to the product.
• In collaboration with the User Experience department and the Terminologist assigned to the project,
creates English user interface messages, and reviews them for translatability, terminological
correctness, and adherence to style guidelines.
• Actively contributes to the risk assessment process for assigned products, ensuring that all relevant
product risks and their mitigations are described in the documentation.
• May be responsible for documentation project management tasks.
• May be responsible for translation management tasks: manages translation activities with external
agencies and coordinates the translation review process with affiliates.
Must Haves:
• Proven experience in the authoring of end user documentation, preferably in a diagnostics business environment (*)
• Excellent knowledge of Adobe FrameMaker (XML-based) (*)
• Good knowledge of Adobe InDesign, Adobe Illustrator, and Adobe Acrobat Professional (*)
• Knowledge of multimedia tools and processes used in state-of-the-art technical documentation (*)
• Excellent spoken and written command of English (native speaker or equivalent level).
Fluent German is
an advantage.
• Ability to communicate in an international environment with subject matter experts from different
functional areas.
• Willingness to travel occasionally within Europe