Call Center Consumer Service Agent ~ TEMP TO HIRE OPPORTUNITY

$ 15.00 — 25.00 USD

Responsible for handling all incoming consumer phone calls, e-mails, chats and faxes related to ordering parts or additional consumer issues.
Responsibilities also include ensuring that customer issues, both vendors and consumers, are handled in a timely and professional manner.

Duties and responsibilities
-Receive phone calls, e-mails and faxes relating to Consumer Service and retail issues.
-Handle and follow up required on all complaints through Zendesk system in a timely basis.
Provide appropriate solutions and alternatives when necessary.
-Identify, research and resolve consumer issues using product knowledge and informational systems in a timely manner.
-Enter all consumer orders directly into the company part systems.
-Identify and report all QA product issues to manager.
-Provide all consumers with appropriate product knowledge and service information.
-Maintain superior standards for productivity in regard to taking and shipping parts orders to consumers.
-Flexible in adapting to changing situations and working within a small department.
-Other duties may be assigned as deemed necessary by Manager.

Qualifications
-Call Center Experience preferred but not required.
-Excellent communications skills verbal and written.
-Proficient computer skills.
-Strong phone contact handling skills and active listening
-Team player is a must.
-Exceptional energy, friendliness and empathy toward both vendors and consumers in a fast paced environment.
-Ability to listen, understand and come to resolution on consumer needs and resolutions.
Be ready to think “outside the box”.
-Demonstrated problem solving, conflict resolution and decision making capabilities.
-Must possess a high degree of customer service and a thorough understanding of supported business processes
-Strong ability to utilize computer, Microsoft office, Outlook, web based programs and other tools to accomplish goals
-Must be able to multitask, prioritize, be extremely punctual (deadline driven environment) and accurate (attention to details)
-Highly self-motivated to provide superior service to consumers, and to find ways to deliver even better service
-Blue Cherry/EDI experience preferred but not required
-Previous experience in Zendesk preferred but not required.
-Bilingual is a plus.
-Must have a good internet connection as this is a remote position.

Job Types: Full-time, Part-time, Temporary

Pay: $15.50 - $18.00 per hour (depending on experience)

Benefits:
-Paid training
-Work from home
Schedule:
-8 hour shift
-Day shift
-Evening shift
-Monday to Friday
-Night shift
-Overtime per request/approval
-Some weekend availability

COVID-19 considerations:
Our goal is to keep all of our agents safe.
Therefore, at this time we are seeking at home agents.

Customer SupportCustomer ServiceHelpdeskCustomer ExperienceAnswering Telephones

Similar Freelance jobs:

Opportunity For New Freelancers

Data EntryExcelCustomer SupportReport WritingVirtual Assistant Place Bid

I am from India and want a few virtual assistants on a monthly basis, who can work daily 1 hour anytime as per their suitability. I will give a certain task which they have to do on a daily basis. Payments will be proportionately work done. They should have English writing skills with good internet exposure. They have to give daily work report. New freelancers from any country will be considered.

Full Description of Opportunity for new freelancers

Researching Contact Details And Collecting Information

ResearchSocial NetworkingLeadsCustomer ServiceLead Generation Place Bid

We are looking for an experienced video/content researcher/social media researcher to build a listing of the contact details of social media art and craft video creators. You will also need to communicate with the video owners and must record their comments/approvals/responses. You must also have good communication skills and must be able to follow the brief. We will provide the email response to use. This is an initial phase of the project and it has huge potential to grow in…

Full Description of Researching contact details and collecting information

Native Swedish Speakers Needed | Stockholm

Data EntryAndroidTranscriptionVoice TalentPhone SupportAnything GoesSwedishCommunicationsTelephone HandlingCall CenterAudio ProductionVoice ArtistAudio ProcessingLocal JobAnswering TelephonesVoice Assistance Devices Place Bid

We need people born in Sweden. You need to record yourself chatting with your friends about simple topics/conversations (do not mention any personal details please). What you need to do: 1) Install magic record software 2) Record the phone call with your friends 3) Discuss 10 topics with them randomly 4) Keep the environment quiet 5) 1 group of two people, both of whom need to install magic record and both must be Swedish 6)40$ for 1 group person 7)…

Full Description of Native Swedish speakers needed | Stockholm

Event Moderators Needed In Berlin

Event PlanningPublic RelationsEnglish (UK)English (US)CommunicationsWorkshopsEvent StaffingBrand ManagementCustomer Experience Place Bid

Our organization is hosting a conference on August 20-21 in Berlin. We need two moderators to be at the event to introduce the speakers, answer questions, and make sure the event goes smoothly. Requirements: - Fluent English - Ability to work independently - Prior event experience preferred

Full Description of Event moderators needed in Berlin

,=customer Service

SalesVirtual AssistantSpanishCustomer ServiceCall Center Place Bid

looking for someone with expiriance in cusrtomer service. this position is making and taking phone calls, scheduling appointments, handeling reports and more. need someone ASAP able to work under pressure

Full Description of ,=customer service

Takedalimited

Data EntryBusiness AnalysisCustomer ServiceHelpdesk Place Bid

I am looking for a personal assistant to our company and it’s $500 weekly fee

Full Description of Takedalimited

Personal Assistant Needed!

Data EntryVirtual AssistantCustomer Service Place Bid

Good day I'm Fred ,I'm looking for a Personal assistant part time job offer, which i will be paying you $500 every each week Salary.. I would be glad if I kindly find someone ASAP... if you are interested, serious Personal Assistant only. I would like you to contact me on my personal email, And also send your resume along in your email and will give you more details about the JOB

Full Description of PERSONAL ASSISTANT NEEDED!

Personal Assistant

Data EntryAccountingCustomer SupportVirtual AssistantWeb Search Place Bid

Full Description of Personal assistant

Appointment Setter

English (UK)Microsoft OfficeCustomer ExperienceAppointment Setting Place Bid

I am looking for someone who is capable of intorduction oiur comapny serivces to small/medium size service businesses, such as bars, bus operators, golf clubs, etc. We operate GMT time zone, looking for performance related person , who can match our expectations with regards to setting new appointments for our innovative products and services. We expect to start of slowly so that we both get to understand whats expected and for the right person we're happy to work to your…

Full Description of Appointment setter

Jugadores Para Escuela En Axie Infinity

Customer SupportVirtual Assistant Place Bid

Buscamos jugadores para que jueguen en nuestro equipo de Axie Infinity Ganancias entre 200 y 300 dólares por mes. Dedicación 2/3 hs por día. Requisitos: - Un teléfono celular para jugar - Disponiblidad todos los días 2 hs por día - Internet Se valorara: - Conocimientos del Juego - Experiencia en juegos de estrategia Si estas interesado escribí un mensaje solicitando el formulario de registro.

Full Description of Jugadores para Escuela en Axie Infinity

Virtual Personal Assistant

BlogCustomer SupportVirtual AssistantCustomer ServiceInternet Research Place Bid

I'm looking to have a part time personal assistant up to 4hr / day. Responsibilities and expectations: - Web Research - Data entry - Good online Marketing skills - Bring new clients - Write articles / blog posts - Send emails and follow ups

Full Description of virtual personal assistant

,=customer Service-)

SalesVirtual AssistantSpanishCustomer ServiceCall Center Place Bid

Full Description of ,=customer service-)

Customer Support Representative For Us Process

Customer Support Place Bid

Job Title: International BPO-Voice process (US Shift,4+Yr exp) Company: ASB Solutions India *About the Company:* We at ASB Solutions India are hiring employees for US Voice and Email Customer Support Representatives. *Job Description:* * Engage in handling calls and Email Chats of Enterprise & different business units (Internal & External). * Provide World Class Customer Service. * End to End Transaction of Reports. * Need to maintain Accuracy in Reports. * Ability to work effectively in a team environment Pleasant,…

Full Description of Customer Support Representative For US process

Atención Al Cliente

Customer Service Place Bid

Buscamos personal de atención al cliente para la gestión de reservas de alquiler vacacional y actividades turísticas. Buscamos una persona que hable español nativo.

Full Description of Atención al Cliente

Selbstständige Vertriebsmitarbeiter

TelemarketingSalesCustomer ServiceTelephone HandlingB2B Marketing Place Bid

Selbstständige Vertriebsmitarbeiter die in ihrem regionalen Umfeld den Vertrieb bei Restaurants, Sportvereinen, Bäckereien, Cafés, Hotels, Gaststätten, Altersheime, Endverbraucher, u.a. übernehmen wollen. Sie sind von unseren Produkten 100%ig überzeugt (www.rueeggs.com), wollen auch andere davon überzeugen und haben Freude am Umgang mit Menschen - dann sind Sie hier genau richtig. Ihre zukünftige Rolle: • Vorstellen unserer Produkte und unserer maßgeschneiderten Vertriebslösungen beim Kunden • Vorbereiten und durchführen von verkaufsfördernden Maßnahmen • Professionelles Betreuen der Kunden auf langfristige Sicht Damit begeistern Sie uns:…

Full Description of Selbstständige Vertriebsmitarbeiter